Process Coordination Specialists
Brendan is a problem-solving consultant in management specialising in customer experience, with over 30 years’ experience in demanding environments and sectors, including Utilities, Finance and the Public Sector. His specialist knowledge is operational coordination, particularly where organisational practices result in deteriorating customer service, process backlogs, inefficiencies, and operational risk.
Using deep insight to quickly piece together coordination maps and collateral flows in end-to-end processing, backed up with data modelling and grounding, he has been able to identify root-cause points of failure in organisations endeavouring to deliver outstanding customer service. His experience working in challenging delivery roles focussing on benefits brings capability to construct and implement remedial and future looking change programmes.