Having a Coordination Map is one of the most powerful assets when delivering excellent service in environments where resolution requires hand-offs to other teams or third parties, particularly in the domain of reactive maintenance, where the type and volume of demand is unpredictable.
The Coordination Map will reveal blockages in the flow, ‘dropped balls’ misdirection. The consequences of these problems also become very clear.
Here’s an example where apparent simple customer requests, were actually causing delivery problems, and serious customer dissatisfaction.
Process Coordination Specialists