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A large and established health care systems provider was contracted to supply and run a Patient Administration System to a Health Trust under a
contract to run over 12 years. This carried an organisational change impact in almost every department of a large acute care hospital (Accident & Emergency, Radiology, Maternity, Pharmacy, Intensive Care,
Laboratories). The initial project solution had run into difficulties; after several missed delivery deadlines and no clear reforecast the Health Trust called for a programme health check. The relationship with the
supplier was very poor at this stage; the Trust had suspended the procurement process to undertake a competitive assessment, which jeopardised the whole project and the supplier's revenue stream.A project
team identified the main project problems and the IT systems deficiencies, and sourced an international technological solution. An interim programme manager was placed with the systems provider re-established a credible
delivery programme, and restored confidence with the Trust that the renewed programme was viable. This involved strategic base-product reselection, new specifications, new project working practices and, in
some areas, new project staff. The whole new approach was proven to the Health Trust committee securing future funding. |
